Return Policy

 

Return by mistake delivery

In all cases delivered other than sold, by type or amount or missing property which has previously concluded in writing with the Company the customer returns the goods to be checked and finding lathous.Stin case the costs of returning goods to the company and the costs borne by the customer refoulement COMPANY enough to respect the proposed by the company way back.

Returns of defective products

In the event that any kind of bearing manufacturing defect if it is satisfied by the authorized repairer provides warranty or if the Company provides directly the warranty itself the following applies:
The guarantee provided for a limited period of time shown on the detailed product features. After this period the repair or replacement of products is possible with a surcharge on the new agreement with the client.
The return of the product replacement should be done with all the documents accompanying the product (eg DA, Ap. Retail etc.) and complete packaging him. defect is found later delivery and packaging there or also packaging the product received by distributors in delivering the kind of not the product packaging required.
The return of products will be effected either by staff and vehicles of the COMPANY or by courier. In return cases via courier, o customer shall bear the costs of sending to the Company and the Company shall bear the shipping costs of the replaced or repaired product.
After the return of products is checked the defect reported by the customer and then contact for information on the test results.
Once found the defect, performed repair, or replacement of the product, otherwise cancel the transaction if it is not possible to repair the product within a reasonable time and can not be found by the COMPANY other product corresponding or better characteristics or equivalent value to replace . In case of cancellation of the transaction the return of the original purchase money is done the same way they had done the initial payment of the customer to the Company.
In particular, if charging by credit card, the Company will be obliged to inform the issuing bank to cancel the transaction and the bank will proceed subsequently at each operation envisaged under the contract drawn up with the client without responsibility COMPANY now . COMPANY upon this information as bears no responsibility for the time and manner of implementation of reversal, regulated by the abovementioned agreement. In case of cash payment if the customer had chosen the option "receipt from the store", will be a return of his money to him by any branch of the COMPANY network. If paying by bank transfer will be done reverse bank transfer from the accounts of the COMPANY to the customer.
If goods are returned damaged or missing the Shop has the right to claim compensation from the client, the amount of which will be determined by the condition of the goods and carry out unilaterally and unconditionally whose total or partial set-off of his claim that to the customer.

Returns products, which are defective on delivery (DOA)

The return of products, which are defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery thereof to the customer. Simultaneously, the product should not be damaged and has all original documents accompanying the product (eg DA, Ap. Retail etc) and full packaging. In these cases the following applies:
The product is received and checked to ascertain that specified by the CLIENT defect.
Provided that you have previously received and tested them by the COMPANY will kind replacement is similarly new, or if unavailable with another new product of equivalent quality and price, otherwise if the customer does not want replacement, will take place refund of the original purchase money to pelati.I refund is done the same way they had done the initial payment of the customer to the Company.
In particular, if charging by credit card, the Company will be obliged to inform the issuing bank to cancel the transaction and the bank will proceed subsequently at each operation envisaged under the contract drawn up with the client without responsibility COMPANY now . COMPANY upon this information as bears no responsibility for the time and manner of implementation of reversal, regulated by the abovementioned agreement. In case of cash payment if the customer had chosen the option "receipt from the store", will be a return of his money to him by any branch of the COMPANY network. If paying by bank transfer will be done reverse bank transfer from the accounts of the COMPANY to the customer.
Shipping costs both for returning products to the Company and to return to the CUSTOMER the replaced product shall be borne by the Company.
If goods are returned damaged or incomplete Electronic shop has the right to claim compensation from the client, the amount of which will be determined by the condition of the goods and carry out unilaterally and unconditionally whose total or partial set-off of his claim that to the customer.

Return non-defective products - Right unjustified withdrawal by the customer

The CLIENT has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a treaty) or by delivery (in the case of products) and even when many products on same order of delivery and last while when there is product delivery obligation at regular intervals by the tradition of the first. The withdrawal is subject to the following conditions:
The withdrawal is unjustified and without any charge if the kind the customer has already delivered must return the product directly to the state it was received, with all its components, the forms that accompany it and its packaging in perfect condition. The return type is accepted only if the first buyer has paid any amount charged by the company to send the kind to him and shipping costs for returning the item.
The declaration of withdrawal is exercised in writing or electronically and the Company is obligated to send confirmation of receipt of withdrawal statement once it received it.
Following the withdrawal declaration, the Company shall reimburse the price very eisepraxeto within 14 days of receipt of goods.
There reimbursed delivery shipping if the customer had chosen delivery other than the least expensive type of standard delivery offered by the Company.
The refund to the customer, will be by the same means by which had become the original collection. Specifically in the case of billing via credit card as follows: if until withdrawal and return of the species has been paid to the Company in consideration of the Bank, the Company will be obliged to inform the Bank for cancellation of the transaction and the bank will take all act provided by under the contract drawn up with the customer. The company then this information shall not be liable for when and how to perform reversal, regulated by the abovementioned agreement. In case of cash payment if the customer had chosen the option "receipt from the store", will be a return of his money to him by the store in which carried out the delivery of the product. If paying by bank transfer, the refund will be made also by bank transfer to the same customer account.
The customer is liable to compensate the company if made use other than that necessary to establish the nature, characteristics and functioning of the goods in the run up to the declaration of withdrawal. The discovery of the nature, characteristics and functioning of the goods should be based on the information provided on the outer packaging of each product, and additional information provided by the company, however, without opening the product packaging and enter running good. The company is willing to inform the customer about any question about the nature and function of products providing additional information material, electronically or otherwise. In case of opening the packaging or placing in service of their value automatically decreases as the product is characterized as products used and the customer has to compensate the company for the reduction in the value of the product. The reduction of the value of opening the package and consequences of the designation of the product as a second-hand is examined individually and is determined by the company and is usually around 20% -30% .The Company is entitled to agree with the customer the compensation of even and mutually offsetting.
If the withdrawal concerns provision of services, the customer must pay an amount proportionate to the information provided by the declaration of withdrawal.
If goods are returned damaged or incomplete Electronic shop has the right to claim compensation from the client, the amount of which will be determined by the condition of the goods and carry out unilaterally and unconditionally whose total or partial set-off of his claim that to the customer.

Exceptions withdrawal

There is no reversal in
service contracts after full provision of the service if the performance has begun with the prior express consent of the customer and the adoption by the recognition that it will lose the right of withdrawal once the contract is fully executed by the supplier
products which are not suitable to return for reasons of health protection or hygiene reasons, and which were unsealed after delivery, such as personal care items (including but not limited depilatory machines, shavers - cutting - clippers, brushes , toothbrushes and thermometers, etc.).
 

Safe Products - Warranty Terms

The sold by the Company products are lasting products that carry all necessary certification for safe operation. The products are accompanied by written instructions (except simple to use products) and a written warranty reasonable time, in Greek language. The form of warranty always includes the name and address of the guarantor, the product in which the guarantee relates, the exact content, the duration, the areal extent of the power and the rights provided by applicable law. The appliance guarantee lasts according to the manufacturer from the date of purchase and allows the free remedy the problem, as long as the following conditions are met:
To have the guarantee of the delegation and the appliance purchase receipt.
Do not have altered the fixed components of the device (serial number -SerialNo.)
Do not exclude damage by manufacturer warranty form.

Refund procedure

1. If you are near go4shop.gr in Thessaloniki

In this case you can visit the shop and, after the condition of the product by the competent official control, to guide himself further.

2. If you receive via courier

In this case:

    
Pack the product in a larger box so that it is protected during shipment.
    
Place inside the package that you create a document which we cite the way in which you want to resolve the outstanding economic, when the product appears likely to return.
    
Send the parcel through the courier agency from which you received your order Returns Department account. Please note that return costs are charged to the customer.

We would like to point out that in the event that the product does not meet the above requirements will be returned to sender with the same charge.

For more information we are always available either by phone at 6943078082 or by e-mail at [email protected]